Custom workflows

Use spaces and capture keys to build custom workflows around your third-party integrations.

Organising with spaces

Spaces keep your dashboard organised by grouping related captures together. You can create them directly from your dashboard.

Each space can have its own settings for any integration enabled in your team. This makes workflows like these possible:

• Customer bug reports - A space for customer issues that notifies your support channel whenever a customer reports a bug.
• Project-specific tracking - A space for a new feature that routes every capture to the right project in your issue tracker, with labels and priority already set.
• Team-based routing - Separate spaces for different departments, each configured to notify the right team and create tickets in the right place.

Sending to a space

For your team

When creating a capture, editors and admins can choose a space to send it to. If that space has custom destination settings, the capture uses them by default.

For your customers

For customer-created captures, pass the space's capture key when triggering the toolbar. You can find a space's capture key on its settings page.