For customers

With the Capture web embed installed, you can request captures directly from your end users. They do not need to create an account or install the browser extension.

Requesting captures

Use any of the web embed's trigger methods to request a capture from your users. For example, by sharing a link ending in ?capture=true through your customer support channels, or adding a "Report a bug" button to your site.

Your end users then use the Capture toolbar to take a screenshot or recording of their screen and send it to you, with all the technical context included automatically.

What customers see

Customers see a simplified version of the capture flow that keeps your team's setup private. They cannot:

• Choose a destination or space
• See or change integration options for tools like Linear or Jira
• See links to tickets created in those tools
• View the captures they create, unless you have enabled public link access in team settings

Routing customer captures

Customer captures use your team's default settings. If you have integrations enabled, captures are sent to any that are configured to publish automatically.

To change this, create a separate space for customer captures. You can then set up a custom workflow for that space to route customer captures using different destination settings.